Terms & Conditions ye9 — Platform Usage Guide

Welcome to ye9, an online gaming platform built exclusively for users in Malaysia. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and ye9 ("Platform", "We").

By accessing, navigating, or using any part of the ye9 website or mobile app, you automatically acknowledge that you have read, understood, and agreed to be bound by all terms, conditions, policies, and rules contained in this document, including our Privacy Policy and Responsible Gaming Policy.

These Terms take effect immediately from the date you register an account or first use the ye9 platform. ye9 reserves the right to amend, update, or replace any part of these Terms at any time without prior notice. It is your responsibility to review these Terms periodically to ensure you remain in compliance with the latest version.

Ye9 services are available only to individuals who meet the following eligibility criteria. Please ensure you meet all requirements before registering an account:

• You at least 18 years of age on the account registration date.
• You are an individual registering on your own behalf, not on behalf of another person or business entity.
• Use of the online gaming platform is permitted in locations or jurisdictions where you are a resident or from which you access the platform.
• You are not on any prohibition or restriction list imposed by any authority.
• You have full legal capacity to enter into a legally binding agreement.
• You do not hold more than one active account on the ye9 platform at any time.

Ye9 reserves the right to request identity verification documents at any time for compliance purposes. Documents that may be requested include a national ID, passport, utility bill, or recent bank statement. Failure to provide the requested documents within the specified timeframe may result in temporary account suspension.

Each user is permitted to hold one account only on the ye9 platform. Multiple account registrations by the same individual, whether using the same name, phone number, email address, ID number, or IP address, are strictly prohibited and may result in all associated accounts being terminated without compensation.

Account Security Responsibilities

You are fully responsible for the security of your account login credentials, including your username and password. ye9 recommends using a strong, unique password and not sharing it with anyone. Any activity carried out through your account is considered your own action, unless you have reported lost access or fraud to our support team in advance.

Accurate Account Information

All information you provide during registration and throughout your use of the platform must be accurate, current, and complete. Any false or misleading information discovered may result in immediate account termination. It is important to keep your account information up to date if any changes occur, especially your phone number and bank details for withdrawal purposes.

Ye9 supports a variety of safe and trusted local payment methods to facilitate financial transactions for members in Malaysia. All transactions are processed through payment channels protected by 256-bit SSL encryption.

Deposit

• The minimum deposit is as specified on the platform's payment page and is subject to change from time to time.
• Deposits via DuitNow and FPX are processed instantly upon successful transaction confirmation.
• Ye9 does not impose any additional charges on deposits; however, payment service providers may apply their own fees.
• All deposits must come from legitimate financial sources in the name of the registered member. Deposits using third-party payment methods are not permitted.

Withdrawal

• Withdrawal requests are processed within 3 to 15 minutes for accounts that have fully completed the KYC process.
• Withdrawals will only be processed to a bank account registered under the same member's name.
• Ye9 reserves the right to conduct additional security checks before approving large withdrawal amounts.
• Accounts that have not completed the KYC process may be subject to withdrawal limits or processing delays.

Anti-Money Laundering (AML)

Ye9 fully complies with Anti-Money Laundering (AML) procedures. Any suspicious transactions will be reported to the relevant authorities. ye9 reserves the right to place a hold on withdrawal processing pending the completion of an investigation if any abnormal or suspicious transaction activity is detected.

Ye9 offers a variety of attractive bonuses and promotions from time to time to reward our loyal members. All bonuses and promotions are subject to the specified terms and wagering requirements.

• Each bonus may only be claimed once per member, unless stated otherwise in the relevant promotion's terms.
• Wagering requirements must be fully met before any bonus funds or bonus-related wins can be withdrawn.
• Ye9 reserves the right to void any bonus or winnings obtained through means deemed as abuse or exploitation of promotions.
• Bonuses cannot be transferred to other members or exchanged directly for cash.
• If you wish to withdraw before meeting the wagering requirements, the bonus amount and any associated wins will be forfeited.
• Ye9 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

All games on the ye9 platform are operated using a certified Random Number Generator (RNG) system, ensuring that every game outcome is fair, random, and free from manipulation. Live Casino games are hosted by real human dealers in a regulated studio.

• Completed game results are final and cannot be disputed, unless there is clear and verifiable evidence of a technical failure.
• In the event of a technical disruption during a game session, ye9 reserves the right to void the affected round and return the wager to the member's account.
• Exploiting technical vulnerabilities, software bugs, or system weaknesses to gain wins is strictly prohibited and may result in account termination.
• Each game has a set and certified RTP (Return to Player) value as specified by the respective game provider.
• Ye9 is not responsible for any losses arising from game outcomes that are not in your favor.

To ensure a fair and safe gaming environment for all members, ye9 has established a list of conduct strictly prohibited on this platform. Violation of any of the following may result in account suspension or permanent termination:

• Use of automation software, bots, scripts, or any third-party tools to play games or execute transactions automatically.
• Collusion between two or more players to manipulate game outcomes.
• Registering multiple accounts to obtain bonuses or unfair advantages.
• Money laundering or using the platform for any illegal financial activity.
• Providing false personal information or impersonating another person.
• Threatening, insulting, or harassing other members or ye9 staff.
• Any attempt to hack, breach, or disrupt the security of the ye9 system.

Ye9 takes member privacy and data security very seriously. All personal information you provide to us is protected using 256-bit SSL encryption and stored on secure servers with strict access controls.

The use of your personal data by ye9 is as described in detail in the Privacy Policy In summary, we use your information for identity verification, transaction processing, customer support, and platform improvement. We will not sell or share your personal information with third parties for marketing purposes without your consent.

Ye9 encourages you to enable two-factor authentication (2FA) to enhance your account security. Contact our support team immediately if you suspect any unauthorized activity on your account.

Ye9 reserves the right to suspend or terminate any member account at any time, with or without prior notice, under the following circumstances:

• Violation of any part of these Terms and Conditions.
• Confirmation that the member does not meet the age eligibility or other eligibility requirements.
• Suspected fraud, money laundering, or other criminal activity.
• Requests from relevant authorities for investigation purposes.
• Accounts inactive beyond the set period (more than 12 months without any login or transaction).

In the event of a temporary suspension pending investigation, ye9 will notify the member via their registered email and outline the next steps. If the investigation confirms no violation occurred, the account will be reinstated within a reasonable timeframe.

Voluntary Account Closure

You may close your account at any time by contacting the ye9 customer support team. Please ensure all account balances have been withdrawn before requesting closure, as any remaining balance after 30 days from the closure request date will be considered forfeited.

Ye9 provides its platform on an "as is" and "as available" basis. While we make every effort to ensure the platform operates without interruption, we cannot guarantee that the platform will always be free from technical errors or service disruptions.

• Ye9 is not responsible for any direct or indirect losses or damages arising from the use of or inability to use the platform.
• Ye9 is not responsible for any losses arising from game outcomes, including financial losses resulting from wagering activity.
• Ye9 is not responsible for any disruptions or delays caused by factors beyond our control, including internet connectivity issues, power outages, or natural disasters.
• Ye9's maximum liability to any member under any circumstance is limited to the total deposits made by that member in the 30 days preceding the claim.

Ye9 reserves the right to modify, amend, or replace any part of these Terms & Conditions at any time at our sole discretion. Any material changes will be communicated to members via in-platform notifications, registered email, or announcements on the official ye9 website.

Changes to the Terms take effect immediately upon publication, unless a specific effective date is stated. Continued use of the ye9 platform after changes are published constitutes your acceptance of the amended Terms.

We recommend reviewing this Terms and Conditions page periodically to ensure you are always up to date with the latest rules governing the use of the ye9 platform. The last updated date is always displayed at the top of this page.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the ye9 team is ready to assist you at all times. We are committed to providing prompt and helpful responses in both Malay and English.

You may reach us via the live chat available on the platform or through our support email. All inquiries related to accounts, transactions, or technical issues will be handled by our experienced and dedicated customer support team.

For more specific matters related to responsible gaming or self-limit requests, you may refer to our Responsible Gaming page for more information and available support tools.