Privacy Policy ye9 — Protecting Your Data

Welcome to the ye9 Privacy Policy. This document is a formal agreement between you as a registered member and the ye9 platform operating under the website ye9.run. This Privacy Policy has been established to transparently inform you of how we handle your personal information with full responsibility and integrity.

Ye9 takes every member's privacy extremely seriously. We understand that your trust in us depends greatly on how we manage your data. Every data collection, use, and protection procedure at ye9 is therefore designed to ensure your information remains safe, confidential, and used only for purposes you have agreed to.

This Privacy Policy applies to all services offered by ye9, including the online gaming platform, mobile app, official website, VIP programme, bonus and promotions system, and customer support channels. By registering for or using any ye9 service, you agree to and accept the terms set out in this Privacy Policy.

If you disagree with any part of this Privacy Policy, we recommend that you do not proceed with registration or use of the ye9 platform. You may contact our support team with any questions before making a decision.

Ye9 collects your personal information through several different channels, including during the registration process, daily platform use, customer support interactions, and financial transaction activity. The main categories of data we collect are as follows:

Identity & Contact Data

• Full name as shown on your identity card or passport.
• Identity card number (MyKad), passport number, or other valid identification document.
• Date of birth for age verification to confirm you meet the minimum age requirement of 18 years.
• Active email address for communication and account verification purposes.
• Mobile phone number for OTP verification and security notifications.
• Current residential address including state and postcode.

Financial & Transaction Data

• Bank account information including account number and bank name for deposit and withdrawal processing purposes.
• Transaction history including deposits, withdrawals, dates, amounts, and payment methods used.
• Information related to e-wallets or digital wallets used on the platform.

Usage & Technical Data

• IP address and device information used to log in to the platform.
• Web browser type, operating system, and mobile app version.
• Session data including login time, session duration, and in-platform activity.
• Gaming history including games played, wagering, and results.
• General geolocation information based on IP address.

Every piece of personal data we collect is used for a clear and specific purpose. ye9 does not use your data for any purpose not stated in this Privacy Policy without first obtaining your additional consent.

Account Management & Identity Verification

Your identity data is used to create and verify your account on the ye9 platform. The KYC (Know Your Customer) process we conduct is part of our responsibility to keep the platform free from misuse, fraud, and illegal activity. Identity verification also protects you from unauthorised attempts by third parties to access your account.

Financial Transaction Processing

Your bank and financial information is used solely to process your deposits and withdrawals. ye9 ensures all withdrawals are sent to a bank account registered in your name as an additional security measure to prevent any unauthorized fund transfers.

Communications & Customer Support

We use your email address and phone number to send important account notices, transaction confirmations, security alerts, and promotional offers (where you have consented to receive marketing communications). You may withdraw your consent to marketing communications at any time.

Legal & Regulatory Compliance

As a responsibly operated platform, ye9 is legally required to retain certain records for specified periods. Your data may be used to comply with Anti-Money Laundering (AML), Counter Financing of Terrorism (CFT) reporting requirements, and directives from relevant authorities.

Platform Enhancement & User Experience

The usage and technical data we collect helps the ye9 development team understand usage patterns, identify technical issues, and make continuous improvements to the platform. This analysis is conducted in aggregate and does not identify individuals specifically in most cases.

Ye9 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Data sharing with third parties occurs only in very limited circumstances and strictly for legitimate purposes.

Payment Service Providers

To process your deposits and withdrawals, ye9 works with trusted payment service providers including DuitNow, FPX, and certified digital wallet providers. Financial data shared is kept to a minimum and limited only to information required to complete the transaction.

Game Providers

Third-party game providers partnering with ye9 may receive certain usage data required to operate games, process wins, and ensure game integrity. All game providers we work with adhere to strict data security standards.

Authorities & Regulatory Bodies

Ye9 will disclose your personal information to relevant authorities when required by law, court order, or directive from a legitimate regulatory body. In such situations, we will inform you of the disclosure to the extent permitted by law.

The security of your personal data is ye9's top priority. We continuously invest in the latest security infrastructure to ensure your data is protected against cyber threats, data breaches, and unauthorized access.

256-bit SSL Encryption

All communication between your device and ye9 servers is secured using 256-bit SSL (Secure Sockets Layer) encryption — the same standard adopted by major banking and financial institutions worldwide. This means every piece of data transmitted, including login credentials, transaction details, and personal data, is fully encrypted in transit.

Multi-Layer Access Control

Access to member personal data within the ye9 system is strictly restricted on a need-to-know basis. Only staff with legitimate operational requirements who have passed rigorous background checks are permitted to access sensitive member data.

Threat Monitoring & Detection

Ye9 operates a 24/7 security monitoring system that automatically detects and alerts on any suspicious or unusual activity. All anomalies are promptly investigated by our cybersecurity team.

Two-Factor Authentication (2FA)

Ye9 provides and encourages the use of two-factor authentication (2FA) for all member accounts. By enabling 2FA, access to your account requires two layers of verification — your password and an OTP code sent to your registered phone number — making your account significantly harder for unauthorised parties to access.

Ye9 uses cookies and related tracking technologies to enhance the user experience, ensure platform security, and understand how members use our services. This section explains the types of cookies we use and how you can control them.

Types of Cookies Used

• Essential Cookies: These cookies are required for core platform functions such as login sessions, security, and navigation. Without them, the platform cannot operate properly.
• Performance & Analytics Cookies: We use analytics cookies to understand platform usage patterns, the most frequently visited pages, and average session duration. This data helps us continuously improve the platform over time.
• Functional Cookies: These cookies remember your preferences such as language selection, display settings, and login details to provide a more personalized and convenient experience.
• Security Cookies: Used to detect fraudulent activity, protect your account from suspicious login attempts, and ensure the integrity of your session.

Managing Your Cookies

You can manage and delete cookies through your web browser settings at any time. Please note, however, that disabling certain cookies — especially essential cookies — may affect the functionality and performance of the ye9 platform. We recommend consulting your browser's cookie management guide for further information.

Ye9 fully respects your rights as the owner of your personal data. As a ye9 platform member, you have the following rights, which you may exercise at any time by contacting our support team:

• Right of Access: You have the right to request a copy of all personal data we hold about you. ye9 will provide this information in a readable format within 30 days of the request date.
• Right to Rectification: If you find that any personal information we hold is inaccurate or outdated, you have the right to request an immediate correction. You may also update certain information directly through your account settings.
• Right to Erasure: You may request the deletion of your personal data from our systems, subject to legally binding data retention obligations. Certain data may need to be retained for a specified period for regulatory compliance purposes.
• Right to Object: You have the right to object to the processing of your data for specific purposes, including direct marketing communications. ye9 will respect your objection and cease the relevant processing immediately.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format for transfer to another service provider if needed.
• Right to Restrict Processing: In certain circumstances, you may request ye9 to restrict how we process your data — for example, while you are disputing the accuracy of data we hold.

To exercise any of the above rights, please contact the ye9 Data Protection team via our support email. All requests will be processed within the stipulated timeframe and we may need to verify your identity before fulfilling any data-related requests.

Ye9 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations. Our data retention policy is as follows:

• Active account data is retained for the duration your account remains active and for up to 7 years after account closure, in line with Malaysia's legal requirements for financial record retention.
• Financial transaction records are retained for a minimum of 7 years for AML compliance and audit purposes.
• Customer support communication logs are retained for 3 years from the date of the last interaction.
• Non-identifiable analytics and usage data may be retained for a longer period for platform trend analysis purposes.
• Once the specified retention period has ended, your data will be securely deleted or anonymised in accordance with established procedures.

Ye9 is a gaming platform exclusively for adults aged 18 and above. We strictly reject any registration or use of the platform by minors below the stipulated age.

Ye9 does not knowingly collect any personal information from individuals under the age of 18. Should we discover that a child's personal data has been collected without our knowledge, we will take immediate action to delete that data and close the associated account.

Ye9 reserves the right to modify or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or improvements to the data protection we offer our members.

Any material changes to this Privacy Policy will be communicated to you via a prominent notice on the ye9 website, in-app notification, or email to your registered address at least 14 days before the changes take effect, unless immediate changes are required for legal reasons.

The last updated date of this Privacy Policy is always displayed at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of the ye9 platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the ye9 Data Protection team is ready to assist you. We are committed to providing accurate and thorough responses in a timely manner.

You may reach us via the live chat available on the ye9 platform or through our support email. For matters specifically related to data privacy, please include "Privacy Policy Inquiry" in your message subject line so it can be routed to the responsible team more promptly.

We value your trust in ye9 and are committed to always prioritizing the privacy and security of your personal data in every operational decision we make.